Frequently Asked Questions

Have a question about ear wax removal? We've answered some of the questions we're asked most often about microsuction, home visits, pricing, appointments and ear health. If you can't find the answer you're looking for, please get in touch—we're always happy to help.

Our mobile ear wax removal service is ideal if you:
- Are experiencing blocked ears or reduced hearing
- Want fast treatment without GP delays
- Prefer the comfort of home treatment
- Have difficulty travelling to appointments
Yes. Ear Care Dorset is proud to provide a neurodiverse-friendly service. Both Alan and Ryan have completed Autism Awareness Training and have many years of experience supporting neurodivergent individuals. We understand that everyone has different needs and will always take the time to adapt our approach, communicate clearly, and provide care at a pace that's comfortable for you.
We cover Bournemouth, Christchurch, Poole and many surrounding areas across Dorset. If you're unsure whether we visit your location, please get in touch and we'll be happy to help.
We are a fully mobile service based on the South Coast, covering Bournemouth, Christchurch, Poole and the surrounding areas, bringing professional ear care directly to your door.
At Ear Care Dorset, we combine professional microsuction with the convenience of home visits across Bournemouth, Christchurch and Poole. We offer evening and weekend appointments, neurodiverse-friendly care, transparent pricing, and a personalised post-treatment report with before and after photographs where clinically appropriate. Our aim is to provide safe, compassionate ear care that fits around your life.

Before You Book

We aim to offer appointments as quickly as possible, often within a few days. Contact us for our latest availability and we'll do our best to arrange a convenient appointment time.
Yes. We understand that weekday appointments aren't always convenient, so we offer evening appointments to fit around work, family, and other commitments. Availability may vary, so we recommend booking in advance.
Yes. We offer weekend appointments to provide greater flexibility for our patients. Weekend availability can fill up quickly, so we recommend booking as early as possible.
You can reach us anytime via our contact page, email address or phone.
- info@earcaredorset.co.uk
- 07356 233 133
We aim to respond quickly—usually within one business day.

Booking An Appointment

Most appointments take around 45 minutes, including a full ear health check and treatment if required. The exact time can vary depending on the amount and consistency of the ear wax.
Yes. Microsuction is considered one of the safest methods of ear wax removal. It is a gentle, water-free procedure that allows the ear canal to be viewed throughout treatment, helping to ensure safe and effective wax removal.
Ear wax removal is generally comfortable and pain-free. We use microsuction, a safe and gentle method that most people tolerate very well. You may experience a mild tickling sensation or hear some temporary noises during treatment, but discomfort is usually minimal.
Absolutely. You're welcome to have a carer, family member or friend with you during your appointment if it helps you feel more comfortable. We aim to provide calm, patient-centred and neurodiverse-friendly care, and we're happy to adapt our approach to meet your individual needs.
Yes. Whether you have wax in one ear or both, the cost remains the same. Every appointment includes a full assessment of both ears, and treatment will be provided where needed.
We can safely remove ear wax from your ears, which often helps hearing aids perform more effectively. We can also provide general advice if ear wax is affecting your hearing aids. However, we don't carry out repairs, servicing or cleaning of hearing aid devices themselves.

During Your Appointment

- £65 in total (one or both ears)
  Your appointment includes:
  - Professional ear health assessment
  - Microsuction ear wax removal (if required)
  - Treatment for one or both ears
  - Home visit within Bournemouth, Christchurch, Poole & surrounding areas
  - Aftercare advice
- How payment works
  - £25 booking fee when you book your appointment.
  - £40 payable after your appointment only if ear wax is removed.
  - If no ear wax removal is needed, you do not pay the remaining £40.
Yes—just let us know when booking and we’ll be happy to arrange a discount.
We also visit care, residential, and nursing homes, and offer reduced fees when seeing two or more residents during the same visit.
If, after examining your ears, we find that ear wax removal isn't needed, you won't pay the full treatment fee. Your £25 booking fee covers your appointment, professional ear health assessment and expert advice, so you'll still receive reassurance and guidance on the cause of your symptoms where possible.

Pricing

Yes. Where clinically appropriate, we'll provide clear before and after photographs of your ear canal as part of your post-treatment report. These images help you see the results of your treatment and provide a useful record of your ear health.
Yes. Following your appointment, you'll receive a post-treatment report summarising your assessment and any treatment provided. Where clinically appropriate, this will also include before and after photographs of your ear canal, along with any aftercare advice or recommendations.

After Your Appointment

During your appointment, we will assess the health of your ears as well as check for ear wax. If we find signs of an infection or another condition that requires medical attention, we will explain what we've seen and recommend that you seek advice from your GP or another suitable healthcare professional.

If Ear Wax Isn’t the Problem

If you haven't found the answer you're looking for, we'd be happy to help. Contact Ear Care Dorset for friendly advice or to book an appointment.

Still have a question?

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